Global Data Privacy Statement
Protecting your Personal Data
Protecting the Personal Data of individuals that we interact with throughout our activity, with conscious respect for the legal relevant requirements, is a commitment and a responsibility of high value and importance for Mediteranean Shipping Line. When engaging with Mediteranean Shipping Line we want you to feel secure and confident that your Personal Data are in good hands.
Data Subjects from whom we collect and process Personal Data
Categories of Personal Data that we collect and process
We may collect and process the following categories of Personal Data about you:
Contact data and Business Contact Information: name, company details, postal address, email address, other contact information, including your business contact information and your business bank account and any data that would enable us to maintain our business relationship with you;
Targeted data: age, interests, any postings, comments or other content that you upload or post on our websites and/or webpages, movements and behavior on our webpages, websites and online systems;
Automatically collected data: IP addresses, information about your browser, operating system and other Personal Data that are relevant and necessary for the use of the service;
Biometric data: photographs, and images/footage captured on CCTV or other video systems when you access our premises, locations and/or offices, voice recordings for when you register to a conference;
If you contact us, we may keep a record of the correspondence. Furthermore, we may ask you to complete surveys that we use for research purposes, although you are not obliged to respond to them.
Although we do not generally seek to collect sensitive or special categories of Personal Data about you, we may do so in certain cases where we have the legal right to do so, or where you have expressly consented to this.
The processing activity
Through our webpages and websites, we collect and process Personal Data about you in two ways:
(1) direct processing (for example, when you provide your Personal Data through a log in action on our webpages and websites or when you are prompted to complete a form within our webpages and our websites or when you provide information to sign up for a newsletter or register to comment on a forum webpage or website), and;
(2) indirect processing, from certain third parties (for example through website analytic technology). Such third parties include for example our affiliates, public authorities, public websites and social media, suppliers and vendors, etc.
Targeted data and marketing communications
The majority of the Personal Data we collect and use for marketing purposes relates to individual employees of our customers and/or vendors and other companies with which we have an existing business relationship. We may also obtain contact information from public sources, including content made public at social media websites, to make an initial contact with a relevant individual at a customer, vendor or other company.
We send commercial e-mails to individuals at our customers, vendors or other companies with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our targeted e-mail messages typically include web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing e-mail you receive from Mediteranean Shipping Line, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.
Targeted e-mails from Mediteranean Shipping Line may include additional data privacy information, as required by applicable laws.
You can exercise your right to prevent marketing communications to you by checking certain boxes on the forms we use to collect your Personal Data, or by utilizing opt-out mechanisms in e-mails we send to you. You can also exercise the right to discontinue marketing communications to you, or to have your Personal Data removed from our databases at any time by contacting us at email@example.com. In such cases, we will retain minimum Personal Data to note that you opted out in order to avoid contacting you again.
Purposes for collecting and processing your Personal Data
We might process your Personal Data for the below listed purposes:
Recruitment, for ensuring that we recruit the appropriate employees;
To facilitate, among others, communication in regard to general meetings, the management of the shareholders register, access to the shareholder portal, communication with shareholders and other investor relation activities. For access management purposes, to ensure that both Mediteranean Shipping Line and yourself are protected when accessing our locations, sites, offices and /or premises;
For providing you with our services and products according to agreed terms and as per your request, hence for the purpose of allowing the commercial terms to be executed between parties and to enable you to have a good customer experience;
For carrying through the specific transactions and bookings and for maintaining our contractual and business relationship with our customers and/or vendors, including for maintaining a routine administrative flow and a routine contractual relationship with our customers and vendors and their representatives (“business contacts”) thereto during the delivery and execution of a commercial engagement;
For facilitating our communication with you to ensure business continuity, including for providing you with necessary information, references and recommendations about our services and products;
For monitoring your use of our systems to enable us to personalize your experience on our websites and webpages (including monitoring the use of our website and any apps and tools you use);
For improving the security and functioning of our websites, webpages, networks and information, to ensure that you receive an excellent user experience whilst our networks and information are secure;
For provisioning you with tailored newsletters and/or notifications, including relevant press releases to help you stay up to date with our products and services;
For operating and managing our business operations, for ensuring the proper functioning of our business operations;
For conducting and manage anti-corruption, anti-fraud, anti-bribery checks, to assess and address risk management to avoid non-compliance, setbacks of our business and protecting of our reputation;
Apply analytics to business operations and data to describe, predict and improve business performance within our tool and/or to provide a better user experience. Specifically, areas within analytics include descriptive analytics, predictive analytics, analytics involving individuals (i.e. clients) use Personal Data, analytics driven by marketing, single customer view and customer journey, talent/employee management analytics, for ensuring the proper functioning of our business operations;
Marketing our products and services to you, unless you objected against such processing, so that we can ensure that we can conduct and increase our business.
Legal basis for collection and processing of your Personal Data?
Because we are required to do so for compliance with a legal obligation to which we are subject;
Because such data is necessary for the performance of a contract to which you and/or the company you represent are a party to;
Because the processing is necessary for the purposes of the legitimate interests pursued by us, by yourself or by a third party, or;
Where necessary in order to protect the vital interests of any person;
Based on your prior consent, to the extent such consent is mandatory under applicable laws.
Geographies where we collect and process your Personal Data
As a global organization with offices and operations throughout the world, we may transfer Personal Data collected by us on an aggregated or individual level to various divisions, subsidiaries, joint ventures and affiliated companies of the Mediteranean Shipping Line around the world located inside or outside the European Economic Area for the purposes stated above and in accordance with applicable laws, as well as to data processors outside of Mediteranean Shipping Line globally for storage and service purposes. Your Personal Data will not be disclosed to anyone outside the Mediteranean Shipping Line unless permitted or required under applicable legislation.
Nevertheless, where there is a need, we may share your Personal Data with third parties, such as, services providers, professional advisors, lawyer offices, tax consultants, corporate commercial transactions, public authorities. Before doing so, we take steps to protect your Personal Data. Any third-party service providers and professional advisors to whom your Personal Data are disclosed, are expected and required to protect the confidentiality and security of your Personal Data and may only use your Personal Data in compliance with applicable data privacy laws and/or contractual stipulations. Unless you are otherwise notified, any transfers of your Personal Data from within the EEA to third parties outside the EEA will be based on an adequacy decision or are governed by Standard Contractual Clauses and/or Binding Corporate Rules. Any other, non-EEA originating, international transfers of your Personal Data, will take place in accordance with the appropriate international data transfer mechanisms and safeguards.
Mediteranean Shipping Line Binding Corporate Rules (BCR) can be downloaded here.
Personal Data retention
We will retain the data for as long as you use the website and as long we have an ongoing relationship with you and for a reasonable time thereafter. Please note that some or all of the data may be required in order for the website to function properly, and we may be required to retain certain information by law. We might retain your Personal Data longer, based on your legitimate interest or consent (i.e. to provide you with the history of the containers booking).
We maintain specific records management and retention policies and procedures, so that Personal Data are deleted after a reasonable time according to the following retention criteria:
We retain your Data as long as we have an ongoing relationship with you (in particular, if you have an account with us).
We will only keep the data while your account is active or for as long as needed to provide services to you.
We retain your Data for as long as needed in order to comply with our global legal and contractual obligations.
In such a case we will retain your Personal Data for as long as you request us to do so but not more than for a reasonable period of time, and in any case not more than 4 years. We may retain your Personal Data where this is advisable to safeguard or improve our legal position (for instance in relation to statutes of limitations, litigation, or regulatory investigations).
We delete or anonymize your Personal Data when it is no longer needed for the purposes for which it was collected and subsequently processed.
Data Subjects rights
You are entitled, in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law, to:
Request access to the Personal Data we process about you: this right entitles you to know whether we hold Personal Data of you and, if so, obtain information on and a copy of those Personal Data.
Request rectification of your Personal Data: this right entitles you to have your Personal Data be corrected if it is inaccurate or incomplete.
Object to the processing of your Personal Data: this right entitles you to request that we no longer process your Personal Data.
Request the erasure of your Personal Data: this right entitles you to request the erasure of your Personal Data, including where such Personal Data would no longer be necessary to achieve the purposes.
Request the restriction of the processing of your Personal Data: this right entitles you to request that we only process your Personal Data in limited circumstances, including with your consent.
Request portability of your Personal Data: this right entitles you to receive a copy (in a structured, commonly used and machine-readable format) of Personal Data that you have provided to us, or request us to transmit such Personal Data to another data controller
Note that most of the Personal Data that we hold about you comes from information you completed, therefore, please ensure that you keep your information correct and up to date by updating your profile/information on the website.
Please note, however, that certain Personal Data may be exempt from the above-mentioned rights pursuant to applicable data privacy or other laws and regulations.
To the extent that the processing of your Personal Data is based on your consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer. Please note that this will not affect our right to process Personal Data obtained prior to the withdrawal of your consent, or its right to continue parts of the processing based on other legal bases than your consent.
If you wish to exercise your right to access your Personal Data, to object to it being processed or to rectify processed data, please contact firstname.lastname@example.org or send a letter to A.P. Møller - Mærsk A/S, Esplanaden 50, DK-1263 Copenhagen K, Denmark, Att.: Data Privacy.
We place a great importance to your right to privacy and the protection of your Personal Data. We want you to feel secure that when you deal with us, your Personal Data are in good hands. Therefore, we protect your Personal Data in accordance with applicable data privacy laws and our data privacy policies and principles. Further, we have implemented appropriate organizational and technical security measures to protect your Personal Data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto. We maintain organizational, physical and technical security arrangements for all the Personal Data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of Personal Data and the processing we undertake. We store Personal Data on servers with limited access located in secured facilities, and our security measures are evaluated on an ongoing basis. The servers are protected by anti-virus software and firewalls, among other measures.
Cookies and other tracking technologies
If, despite our commitment and efforts to protect your Personal Data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to Mediteranean Shipping Line first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant supervisory authority or to make a claim against Mediteranean Shipping Line with a competent court (either in the country where you live, the country where you work or the country where you deem that data privacy law has been infringed.
Please contact our Data Privacy Officer at email@example.com if you have a general question about how Mediteranean Shipping Line protects your Personal Data, if you wish to exercise your rights in relation to your Personal Data rights, if you wish to make a complaint about Mediteranean Shipping Line use of your Personal Data.
firstname.lastname@example.org is exclusively used for Data Privacy related questions and requests and does not receive nor process your job applications and/or related documentations (i.e. CV). Instead, please use our career vacancies https://www.Mediteranean Shipping Line.com/en/careers/vacancies application to upload and submit your candidacies. Any candidacy sent to email@example.com will be dismissed and deleted.
firstname.lastname@example.org shall not take into consideration commercial communications regarding shipment related documentation or information. Please contact your commercial point of contact and/or your business contact partner for such matters.
Global Cookies and Similar Technology Policy
You agree that we can place cookies and other similar technology on your device, including mobile device. By continuing to use your mobile device to access this website, you agree that the following information may be collected: your unique device identifier, mobile device IP address, information about your device’s operating system, mobile carrier and your location information (to the extent permissible under applicable law).
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device, as well as information collected which allows to uniquely identify users based on their browser configuration.
Cookies lets you navigate between pages efficiently and remembers your preferences and generally improves your user experience. Cookies ensure that the advertisements you see online are more relevant to you and your interests.
We may use information collected from our cookies to identify user behaviour and to serve content and offers based on your profile, and for the other purposes described below, to the extent legally permissible in certain jurisdictions.
Some of the cookies we use don't collect information that identifies a visitor. For example –
Performance cookies (see below)
Targeting cookies (see below) where you are not a registered user
In other cases, we can associate cookie information (including information from cookies placed via our advertisements on third party sites) with an identifiable individual. For example:
If we send you a targeted email which includes web beacons, cookies or similar technologies we may know whether you open, read, or delete the message.
When you click a link in a marketing e-mail you receive from us, we may also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site
Do you use any cookies from third party companies?
Some cookies we use are placed by third party companies, such as Internet Explorer, Mozilla Firefox, Chrome, Safari, IOS, Android, etc. These companies may use programming code to collect information about your interaction with our sites, such as the pages you visit, the links you click on and how long you are on our sites. This code is only active while you are on Mediteranean Shipping Line websites. For more information on how these companies collect and use information on our behalf, please refer to their privacy policies:
For Internet Explorer, a help guide is available here
For Mozilla, a help guide is available here
For Chrome, a help guide is available here
For Safari, a help guide is available here
You may delete cookies if you no longer wish to store them on your computer. However, please note that the high quality of our website may be reduced as a consequence thereof.
Do we use any non-cookie tracking technologies?
We may also use web beacons (including conversion pixels) or other technologies for similar purposes as above and we may include these on our sites, in marketing e-mail messages or our newsletter, affiliated websites, to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but they may work in conjunction with cookies to monitor website activity. The information provided below about cookies also applies to web beacons and similar technologies. Conversion pixels are small codes located on a particular web page which are triggered when someone visits a page resulting in an increase in the conversion count.
What if I don’t want cookies?
By using our site, you agree that we can place cookies on your device as explained below. If you want to remove existing cookies from your device you can do this using your browser options. If you want to block future cookies being placed on your device you can change your browser settings to do this.
Please bear in mind that deleting and blocking cookies may have an impact on your user experience as parts of the site may no longer work. Unless you have adjusted your browser settings to block cookies, our system may issue cookies as soon as you visit our site or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies.
We use both session and persistent cookies:
Strictly Necessary cookies
These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided:
Registered Visitor cookie – A unique identifier given to each registered user, used to recognize them through their visit and when they return to the site
These cookies collect information about your visit and use of this website, for instance which pages you visit the most often, and if you get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how this website works.
Referrer URL (internal page) – Used to store the URL of the previous page visited. Allows us to track how visitors navigate throughout our site.
Referrer URL (external page, including if you click on links on our social media pages) – Used to store the URL which refers a visitor to our site so we may understand which URLs are referring visitors to our site.
URL history - Used to store the pages visited by a user.
Unregistered Visitor cookie – A unique identifier given to each visitor to allow analysis on how unregistered visitors use our site.
Session Management cookies – These cookies allow us to follow the actions of a user on our sites during a browser session. A browser session starts when a user opens the browser window, visits our sites and finishes when they leave our sites and close their browser window. Our Session Management cookies are created temporarily. Once you close your browser, our Session Management cookies are deleted.
These cookies allow a site to remember choices you make (such as your user name, language or the region you are in) and provide more enhanced, personal features. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.
Registered Visitor cookie – A unique identifier given to each registered user to our site, used to serve them content and offers based on their profiles. Also used for analysis and marketing purposes.
These cookies are used to (1) deliver advertisements more relevant to you and your interests; (2) limit the number of times you see an advertisement; (3) help measure the effectiveness of the advertising campaign; and (4) understand people’s behaviour after they view an advertisement. They are usually placed on behalf of advertising networks with the site operator’s permission. They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization.
Analytics and intelligence cookies
Mediteranean Shipping Line advertisements on non-Mediteranean Shipping Line sites – Cookies may be placed on non-Mediteranean Shipping Line sites so that when you click on an Mediteranean Shipping Line advertisement located on these sites, Mediteranean Shipping Line is provided with this information to enable us to measure the effectiveness of our advertising